TELEPHONE SYSTEM

TELEPHONE SYSTEM:

The Offender Telephone System (OTS)
allows eligible offenders to make telephone calls to individuals listed on the offender’s visitor list.

Offenders with major disciplinary problems, gang affiliations or on death row do not have access to the pay telephone system.

Before you can receive calls from a TDCJ offender, you must first register your telephone number.

To register, contact the telephone vendor at 1-866-806-7804 or through the vendor’s website at
http://texasprisonphone.com.

To register you will be required to confirm that you are the registered owner of the telephone number, are not registering a wireless number and will not forward or make three (3)-way calls received from the offender. You must also be at least 18 years old and agree to allow the offender to call.

The following rules apply to the OTS:
♦ Calls are limited in length and total minutes per month.
♦ All calls, except to the Attorney of Record, are recorded and subject to monitoring.
♦ Calls may only be made to landline telephone numbers; no calls are allowed to cell or Internet telephone service or international numbers.
♦ To receive calls, the telephone number owner must be listed on the offender’s visitor list; the visitor list name must match the name on the registrant’s driver’s license or state identification card and the telephone bill listing.

For more information, including complaints,
pertaining to the e-Messaging Service or
the Offender Telephone System,
please contact the following, in writing:
TDCJ – Information Technology Division
Offender Telephone System Contract Manager
P.O. Box 4016
Huntsville, TX 77342-4016
Email: offenderphones@tdcj.state.tx.us

Offenders who are not eligible for the OTS due to custody level shall be authorized access to state-owned telephones designated by the warden, if the offenders have not been found guilty of any major disciplinary violations within the last 90 days (30 days for state jail offenders) and are engaged in full-time work, school or treatment programs.

Offenders whose medical condition precludes work and who meet all other requirements shall be eligible to participate.

To request a telephone call,
offenders shall submit an I-60,
“Inmate Request to an Official” form
for approval by the warden.